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Links for 2005-02-07

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A desperate plea for biscuits…

What follows is pretty much the archetypical weblog post. I mean it doesn’t have cats in it or anything, but it’s the next best thing. It’s like practically award-winningly archetypical. You want to give someone a lifetime achievement award for weblogging or something, then it would be for quality posts like this one, right? Right?

When I was a kid – and I mean something like seven or eight years old – I lived in a house in Norwich on a road called Sunningdale. My mother used to do a lot of her local shopping in a tiny little shop on Unthank road. I cannot remember its name. Anyway, my mother used to get me these biscuits – they were made by Bahlsen and were called ABC biscuits – and I used to love them. They were absolutely, undoubtedly my total favourite biscuits. It was my special treat to get a packet of these biscuits.

Anyway, one day they weren’t there any more. Just like that, they were gone. And after a few brief weeks of hoping they’d turn up again, my tiny child-brain got used to the idea that they weren’t coming back and somehow I managed to get on with my life. Every so often I’ve found myself in a shop with Bahlsen biscuits and I’ve had a bit of a scout around to see if they had them. But they didn’t. But hey – no biggie, right?

Recently, however, my family went on holiday and what should they find in some obscure shop is southern Spain, but packets upon packets of my favourite biscuits. And so they bought them. Six packets of them. And I tried them, and they were really nice. And now I’ve only got one packet left (pictured below). So here’s where you guys come in. I don’t want to sound like an addict, but does anyone know where I can get more of these gorgeous beautiful biscuits? I’ll send you cash money for them. If you know a shop in London where I can get them, I’ll be overwhelmed with good-will towards you.

picture of Bahlson ABC biscuits

So there you are – a long post about biscuits in the tradition of English weblogging. But yet also somehow with a touch of self-aware poignancy, because these aren’t just biscuits. They’re also a part of my personal narrative – a piece of my living history rediscovered! Crunchy history! Chocolaty history! Mmm… History..!

Categories
Design

Amazon's Top 10 Secrets of a Successful Website…

You’ll like this. Small post. Don’t really do so many of those any more, but this one has three links in it so I can’t stick it into del.icio.us. Oops. Four links. It starts with a little tiny post at Signal vs. Noise, the awesome 37signals weblog (dammit, five links):

“Is there any doubt that BIG is in? The signup button for Amazon Prime puts that question to rest.” (Big is in)

And when you click on the link you do indeed get a really really really big button. And the button has a bevel! And the bevel is big!

And I’m here to explain to the 37signals guys why this is the case, because although they’re all special clever-clever ‘we think we’re the shiznit’ usability people and all, they appear not to have read the seminal work on the subject – Jason Kottke’s classic 10 secrets of a successful website. It’s just as well that not everyone is so far behind the times though – I can say without question that Amazon have read this work because how else would they have known to implement Rule #10 of a successful website:

the bigger the bevel, the more important the button

Now people think Jason’s just a pretty face (jeez – six links… nngh) which is just so not true. For a start, it would be fairer to say that he was a pretty face, and not – I might add – that much prettier than me (it’s not the years, it’s the mileage). But more importantly, when he was a pretty face, he was a pretty face that also knew all about the web ‘n’ shit.

So look and learn people, and watch as Jason leads you through the future step by step – believe in him now or watch stupified as one by one his principles come to be employed in future Amazon.com designs:

From rule #4: 3D logos: “With today’s high end power mac 7200s and 486 pcs, one can create beautifully rendered animated 3D art that rivals the likes of that produced by pixar and industrial light and magic. why have a two dimensional logo when three dimensions are available? the extra dimension will make your logo stand out from those of your competition.”

From rule #6: CDRom on the web: “in the three years the web has existed, the web design community as a whole has discovered the one great truth: developing for the web is just like developing for a cdrom. you’ve probably heard different, but that’s just propaganda from all the techies that are mad because people no longer develop text-only pages.”

You know, come to think of it, you should write to Jason right now and get him to do an Amazon redesign that’ll really push them into the 21st Century! With his help maybe they can stop all this concentrating on business and so-called ‘classic design’ and really make something that sells their brand values instead!

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Links for 2005-02-05

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Links for 2005-02-04

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Personal Publishing

On hybridised RSS feeds as evidence of a need for weblog refactoring…

Right then – I feel a bit like I’ve got the wind behind me and it might not last so I’m going to plough right on into another subject before the demons of fear crawl up my leg. Dave Shea’s written a really insightful little piece (after Haughey) on the current trend for hybridised RSS feeds merging del.icio.us feeds and Flickr photostreams with normal weblog posts. Here’s some of the best stuff:

The problem I have is quite similar to what Matt describes: when new items show up in my newsreader from people I enjoy reading, Iím often mildly disappointed when itís simply a new camera phone image, or a couple of sparsely-described links to stuff Iíve already seen. Iíll go one further though, and say this about the practice: itís really damaging the signal-to-noise ratio of content I otherwise love.

And all I can say is that I couldn’t agree more. My RSS feed at the moment is a monstrous atrocity. It’s vile and clumsy and ugly and infuriating. But it’s as vile as it is because that’s where the software and systems that I want and need to use have led me. I want to fix it. I’d love to make it better, but to do so I’d have to sacrifice something somewhere along the way.

When I started weblogging it was all about the links, and the little asides and the one-liners and guff like that. I believe fundamentally that weblogs are communicative and social rather than being publishing ((Weblogs and) The Mass Amateurisation of (Nearly) Everything) and this seemed like a natural register for that kind of thing. Everything was nicely informal and easy. But the systems had their problems – Blogger style permalinks were an ugly and clumsy way to reference particular pieces of commentary, so people moved towards using Movable Type with is individual archives and built-in comments. Page-per-post sites, though, require a different form of writing – people change their interactions and the sites become less agile and less cross-conversational. Shorter posts get lost, posting becomes more of an effort and many things that one might like to talk about in passing get thrown away. There are benefits, it’s clear – you write longer, better, more considered things. But they’re not the same things that we used to be writing. You can see some of the transitions that occurred when I moved to using Movable Type in the visualisations that people did for me last year: Visualisations lead to Self-Knowledge.

I think this shift was really what caused the desire for people to start link-logs. Sites on the internet that we responded to emotionally but couldn’t find time to write Movable Type-length posts about were getting no commentary at all. People who were busy found that they simply weren’t writing anything for their sites at all – the length of posts that using MT seems to inspire (in my case anyway) started to be incompatible with post-work energy levels. The concept of a simple, throwaway linklog seemed to present a cure to this situation. People could post things and get their thoughts out into public quickly and easily. Or – just as importantly – they could keep track of the links that they wanted to keep track of – back to the weblog as personal link-organiser. It seemed like the perfect solution.

Certainly it didn’t seem to matter much whether or not the links were unique or whether everyone else in the world had posted them too. This was the time that saw the emergence of what I call microcontent voting. The more people linked to something, the more people saw it, obviously – but now it was becoming an exponenial relationship rather than a linear one. This was because of the newly significant presence of aggregators like Blogdex, Daypop, Popdex, Technorati. Now there was an effective feedback loop – if something got the attention of a certain number of people in the ecosystem, it would be brought to the attention of even more. A site that got only a few links could be at the top of the aggregators within a day, and experience thousands of visits immediately.

The links had – in part – ceased to be just something you did individually and instead became something that you did as part of a community that one way or another helped information bubble up. I think this found its best expression to date in Hotlinks, which I really think needs only to be abstracted into a more generic service to take over the world.

But linklogs had their own problems – how should they be integrated into a weblog site? Should they be individually permalinkable or should they be aggregated in daily clumps? Should they sit in central bars or be relegated to little-read sidebars? Different weblog authors found different solutions to these design problems – with kottke and Anil probably being the groundbreakers in this area. But it still felt a little clumsy. The weblogs were capturing everything again – covering a whole range of content from long-form essays through to the smallest particles of link data – but it wasn’t sitting together well – the weblog softwares didn’t seem (and still don’t) to have found a way to really consolidate this kind of combination management / conversation / publishing role. I personally strongly felt that my link-logs should be posted in daily digests as part of my main weblog. I’d done groups of links as posts for years, and I didn’t see why that should change now. But these things were far from simple to perform.

The introduction of moblogging caused another problem – the infrastructure for handling phone to weblog stuff effectively had never seemed to emerge in an elegant, simple and un-hacky way – clearly they’d need different templates for a start, and again decisions had to be made about how to integrate them with the design and layout of sites. Should the photos be in a sidebar? Should they be a different and separate weblog? Should they be posted each day, or immediately as the photos were taken and coming in?

The two sites that – for me – changed this picture enormously were del.icio.us and Flickr in that they both provided me with new tool-sets for managing stuff and they both also gave me mechanisms for posting to my weblog in ways that seemed to afford more benefits than they had costs. Firstly, del.icio.us gave me the ability to organise my links more effectively than my weblog had – and made the process of refinding my links much much easier – and some slightly provisional settings do exist for publishing a daily digest to a weblog. So I get the space to file my links in a way that makes sense to me, and get to expose this action back to people. Except of course it’s not a finished piece of functionality – I can’t give it alternative formats for the title, I can’t change how each link is formatted and I can’t stop it publishing everything to both my site and weblog with extra fields of information exposed that I don’t want people to see (like the del.icio.us tags that each post has). I can hide these tags on the web because I control the stylesheets. But it’s much harder (rightly) to do that kind of thing in an RSS reader. The consequence? The posts generated by del.icio.us in my RSS feed are ugly and feel clumsy – they’re functional, but they’re not how I would have them…

And the same is true of my Flickr photostream. The pictures that I take are aspects of my life, and I want them to be exposed to people in the same way as my overt posts are – but I have non flexibility. I can have them posted directly to my site, but then they don’t feel cleanly on my site in that they’re still hosted elsewhere. And I can’t aggregate them into clumps usefully – every photo appears as I take it, and I can’t make a daily archive of them to be posted into the body of my site. So feedburner becomes the best option for bringing these very separate things together – except it has design problems of its own. Titles of Flickr photos don’t seem to update and the integration of feeds – while beautifully elegant technically – does seem to create unbalanced or confusing feeds to experience… And if you’re asking why I want to keep everything together in one Feedburner feed at all, it’s because the functionality that feedburner affords me in tracking the number of people reading the damn feed is so incredibly useful to me. And I wouldn’t get that ease or accuracty of calculation by having multiple feeds…

Phew! So that’s the history of all weblog functionality in a nutshell, which wasn’t quite what I was expecting to write. But the point is that all through the history of weblogs, the technologies have opened up new doors and created new problems. Different functionalities make it possible to do one thing much more easily or effectively, but they come with a smaller cost elsewhere. We’re definitely moving in a positive direction, but each time we make a leap to a new level of functionality, things get more complicated and fractured and difficult for a while. Our feeds are ugly, and they don’t quite work right and neither do our sites. But this is because the technologies that we’re using to organise and collate our lives aren’t quite communicating perfectly and aren’t splicing themselves together in the way that we might like. And things are getting ever more complicated, and we need to do something about it.

And I’m beginning to think that the thing we have to do is start to reconsolidate and refactor the weblog concept itself. We need to take a step back for the first time in years and re-ask the question – what is it for? How do we find something hard and shiny in the middle of all these hybridised trends and make it the ideal shape to support all the other services that will grow upon and around it. In a whole range of issues – from the collation of our browsing to the handling of our photos, from the posting of our opinions to the way we’re relating to our social networks – the traditional weblog format is starting to buckle. So rather than concentrating on the specifics of clashing informational streams in our feeds and looking to fix them, I’m going to make the problem even larger and ask – are these clashes evidence of something more seriously broken? Does anyone really have any idea what we do next?

Categories
Technology

On the iPod and shortsightedness on the Microsoft estate…

I have enormous performance anxiety at the moment. The world’s turned to look this way for a few scant moments and everyone else is rising to the challenge and I’m just hiding. And it looks like I’m not the only one. Apparently, loads of Microsoft employees are using iPods instead of Microsoft-related products. You may not see the direct connection here, but everyone’s looking at the digital music arena at the moment, Apple are doing tremendously well in it and there’s absolutely no reason why Microsoft couldn’t just look at their competitors, pull themselves together and go out there and try and create something even greater. It’s not like they’re short of cash or bright people. But instead they’re burying their heads and pretending it isn’t happening:

An internal e-mail circular sent to several senior managers in mid-December talked about iPod shipments to Apple’s nearby store in Bellevue1. The e-mail said: “FWIW, the gal at the Bellevue Square Apple Store said that they are getting in two shipments of 200 iPods every day to keep up with this week’s demand, and are nearly constantly selling out.”

The note prompted a curt reply from Dave Fester, general manager of the Windows Digital Media division, who wrote the group: “I sure hope Microsoft employees are not buying iPods. We have great alternatives…” Fifteen minutes later, the manager responded: “I don’t know what I was thinking. I’m sure that Microsoft employees are not buying iPods, or Macs or PlayStations.”

I find this totally stunning and completely wrong-headed. Microsoft are trying to play the loyalty card to get their own staff to use their products even when they don’t want to? They’re making it a matter of fealty? This is no way to be creative – it’s no way to operate in a commercial marketplace today. People don’t make better products by not using the best ones that currently exist. And companies don’t spot trends and opportunities by forcing their employees to lose faith in their own preferences and choices and become forced proselytisers of another’s beliefs.

iPods everywhere is an opportunity for Microsoft. It sounds ridiculous but it’s true. That there’s a market that they haven’t conquered – a space they haven’t won it – should be the greatest reason to aspire to greatness. That there is something beautiful and functional in their midst that is worth admiring shouldn’t be ignored just because they didn’t make it. It should inhabited and ripped apart – explored and enjoyed, all with aspiration to see the cutting edge – the popular choice – and look to see how it could be surpassed.

It comes down to having respect for your craft and for the world in which you live. If you want to make great things then first you have to know what makes something great. And if you want people to make things that trigger enthusiasm in others then a good start would be to encourage that same enthusiasm in your staff. Making something that’s true to itself is much easier when you’re honest about its failings. Wise up guys, let them have their iPods. Let them learn from them, let them revel in them and then get them in a room and think of something that’ll blow it away…

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Links for 2005-02-02

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Links for 2005-02-01

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Links for 2005-01-31